{"id":14475,"date":"2025-12-19T15:53:16","date_gmt":"2025-12-19T18:53:16","guid":{"rendered":"https:\/\/www.tcees.tc.br\/ajuda\/?p=14475"},"modified":"2026-07-14T15:56:53","modified_gmt":"2026-07-14T18:56:53","slug":"troca-de-matricula","status":"publish","type":"post","link":"https:\/\/www.tcees.tc.br\/ajuda\/troca-de-matricula\/","title":{"rendered":"Troca de matr\u00edcula"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTVCY2F0ZWdvcmlhUG9zdEFqdWRhJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<strong><span style=\"color: #1b5f9d;font-size: 24pt\">Troca de matr\u00edcula<\/span><\/strong>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1767621774844{margin-top: -2% !important;}&#8221;]A cria\u00e7\u00e3o e desativa\u00e7\u00e3o de contas \u00e9 realizada pela <a href=\"https:\/\/www.tcees.tc.br\/menus-da-central\/\">Secretaria de Gest\u00e3o de Pessoas<\/a>. Quando voc\u00ea troca de matr\u00edcula, os sistemas entendem que voc\u00ea \u00e9 um novo usu\u00e1rio, j\u00e1 que os n\u00fameros s\u00e3o diferentes. Para a nova matr\u00edcula n\u00e3o \u00e9 poss\u00edvel copiar:<\/p>\n<ul>\n<li>O hist\u00f3rico do Teams (liga\u00e7\u00f5es, conversas, permiss\u00f5es de acesso aos arquivos do chat);<\/li>\n<li>Permiss\u00f5es de acesso a setores no e-TCEES e Equipes no Teams diferentes de sua lota\u00e7\u00e3o original;<\/li>\n<\/ul>\n<p><strong>O hist\u00f3rico do Teams n\u00e3o \u00e9 poss\u00edvel ser recuperado ou migrado<\/strong>, devido \u00e0s premissas de seguran\u00e7a dos dados adotada pela Microsoft.<\/p>\n<p>Para recuperar <strong>o acesso aos setores extras no e-TCEES e Equipes do Teams<\/strong>, \u00e9 necess\u00e1rio solicit\u00e1-los novamente, atrav\u00e9s da <a href=\"https:\/\/atendimento.tcees.tc.br\/\">abertura de um chamado<\/a>.<\/p>\n<p>O seu <strong>e-mail<\/strong> ser\u00e1 migrado automaticamente para a nova matr\u00edcula. Esse processo demora aproximadamente 3 horas ap\u00f3s a cria\u00e7\u00e3o da nova matr\u00edcula (tempo de sincroniza\u00e7\u00e3o determinado pela Microsoft).<\/p>\n<p>J\u00e1 os <strong>arquivos do OneDrive<\/strong> podem ser recuperados. Para isso, <a href=\"https:\/\/atendimento.tcees.tc.br\/\">abra um chamado<\/a> com a solicita\u00e7\u00e3o de acesso e informe a sua matr\u00edcula antiga. Os dados ficam salvos no backup da Microsoft por at\u00e9 30 dias. Ap\u00f3s esse per\u00edodo, n\u00e3o \u00e9 poss\u00edvel recuperar os arquivos.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1767621796171{margin-top: -2% !important;}&#8221;]<span style=\"font-size: 18pt\"><strong>E para acessar o computador?<\/strong><\/span>[\/vc_column_text][vc_raw_html css=&#8221;.vc_custom_1767727169484{margin-top: -3% !important;}&#8221;]JTVCaW5mbyU1RCUzQ2IlM0VOJUMzJUEzbyUyMCVDMyVBOSUyMG5lY2VzcyVDMyVBMXJpbyUyMGlyJTIwYXQlQzMlQTklMjBvJTIwVHJpYnVuYWwlMjBwYXJhJTIwcmVhbGl6YXIlMjBlc3NlJTIwcHJpbWVpcm8lMjBhY2Vzc28lMjBjb20lMjBhJTIwbWF0ciVDMyVBRGN1bGElMjBub3ZhJTNDJTJGYiUzRSUyQyUyMHZpc3RvJTIwcXVlJTIwYSUyMG1hdHIlQzMlQURjdWxhJTIwYW50aWdhJTIwYWluZGElMjBlc3QlQzMlQTElMjBoYWJpbGl0YWRhJTIwdGVtcG9yYXJpYW1lbnRlJTIwbm8lMjBjb21wdXRhZG9yLiUyMENhc28lMjB2b2MlQzMlQUElMjBlc3RlamElMjBuYSUyMHNlZGUlMjBkbyUyMFRDRS1FUyUyQyUyMHB1bGUlMjBvcyUyMHBhc3NvcyUyMGRlJTIwMSUyMGElMjA1LiU1QiUyRmluZm8lNUQ=[\/vc_raw_html][vc_column_text css=&#8221;.vc_custom_1767727031865{margin-top: -2% !important;}&#8221;]<\/p>\n<p style=\"padding-left: 40px\">1.\u00a0 Fa\u00e7a login no seu computador utilizando sua matr\u00edcula e senha antigas (voc\u00ea tamb\u00e9m pode utilizar o PIN ou a digital). Caso n\u00e3o consiga, abra um <a href=\"https:\/\/servicedesk.tcees.tc.br\/\">chamado<\/a>;<\/p>\n<p style=\"padding-left: 40px\">2.\u00a0 Acesse ao portal do Microsoft 365 atrav\u00e9s do <a href=\"https:\/\/m365.cloud.microsoft\/chat\/\">https:\/\/m365.cloud.microsoft\/chat\/<\/a> clique em <strong>Entrar<\/strong>;<\/p>\n<p style=\"padding-left: 40px\">3.\u00a0 Utilizando sua matr\u00edcula nova, digite-a no formato <strong><em>matricula<\/em>@tcees.tc.br<\/strong> e a senha fornecida pela SGP. Ap\u00f3s isso, realize a troca da senha e configure a <a href=\"https:\/\/www.tcees.tc.br\/ajuda\/o-que-e-a-autenticacao-em-duas-etapas\/\">autentica\u00e7\u00e3o em duas etapas utilizando o aplicativo Microsoft Authenticator<\/a>;<\/p>\n<p style=\"padding-left: 40px\">4.\u00a0 No computador, acesse a VPN utilizando sua matr\u00edcula e senhas novas;<\/p>\n<p style=\"padding-left: 40px\">5.\u00a0 Fa\u00e7a o bloqueio da tela atrav\u00e9s das teclas <span style='font-size:10pt; font-weight: normal;' class='badge badge-dark'>Windows<\/span> + <span style='font-size:10pt; font-weight: normal;' class='badge badge-dark'>L<\/span>;<\/p>\n<p style=\"padding-left: 40px\">6.\u00a0 Realize o login no computador utilizando sua matr\u00edcula e senha nova;<\/p>\n<p style=\"padding-left: 40px\">7.\u00a0 Ap\u00f3s isso, acesse aos sistemas da Microsoft e lembre-se de <a href=\"https:\/\/www.tcees.tc.br\/ajuda\/como-sincronizar-a-pasta-de-um-canal-do-teams\/\">sincronizar a equipe do setor<\/a>.<\/p>\n<p>[\/vc_column_text][vc_raw_html]JTVCYXZhbGlhY2FvX2RvY19iYXNlJTVE[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1621544531384{margin-top: -3% !important;}&#8221;]<span style=\"color: #000000;font-size: 16pt\"><strong>Artigos Relacionados<\/strong><\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1710871448346{margin-top: -8% !important;}&#8221;]<span style=\"color: #000000;font-family: 'Times New Roman';font-size: medium;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;background-color: #ffffff;float: none\"><ul><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/primeiro-acesso-ao-ambiente-de-ti\/ style='color: black'>Primeiro acesso ao ambiente de TI<\/a><\/li><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/ambiente-de-ti\/ style='color: black'>Ambiente de TI<\/a><\/li><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/principais-sistemas\/ style='color: black'>Principais sistemas<\/a><\/li><\/ul><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTVCY2F0ZWdvcmlhUG9zdEFqdWRhJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]Troca de matr\u00edcula[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1767621774844{margin-top: -2% !important;}&#8221;]A cria\u00e7\u00e3o e desativa\u00e7\u00e3o de contas \u00e9<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":283,"featured_media":-1,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,30,24],"tags":[],"class_list":["post-14475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bem-vindo-ao-tce-es","category-primeiros-passos-bem-vindo-ao-tce-es","category-usuarios-externos","wpautop"],"acf":[],"yoast_head":"<title>Troca de matr\u00edcula - 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