{"id":2701,"date":"2021-11-08T17:29:38","date_gmt":"2021-11-08T20:29:38","guid":{"rendered":"https:\/\/www.tcees.tc.br\/ajuda\/?p=2701"},"modified":"2025-07-07T18:22:36","modified_gmt":"2025-07-07T21:22:36","slug":"canais-de-atendimento-em-ti-sistema-de-chamados","status":"publish","type":"post","link":"https:\/\/www.tcees.tc.br\/ajuda\/canais-de-atendimento-em-ti-sistema-de-chamados\/","title":{"rendered":"Canais de Atendimento em TI: Sistema de Chamados"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTVCY2F0ZWdvcmlhUG9zdEFqdWRhJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<strong><span style=\"color: #1b5f9d;font-size: 24pt;line-height: 110%\">Canais de Atendimento em TI: Sistema de Chamados<\/span><\/strong>[\/vc_column_text][vc_raw_html]JTVCeW91dHViZSU1RDVqeUo3UEhWdE9rJTVCJTJGeW91dHViZSU1RA==[\/vc_raw_html][vc_tta_accordion style=&#8221;modern&#8221; shape=&#8221;square&#8221; spacing=&#8221;3&#8243; gap=&#8221;3&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;&#8221; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Como acessar?&#8221; tab_id=&#8221;como-acessar&#8221;][vc_column_text]1.\u00a0 Entre no link: <a href=\"http:\/\/atendimento.tcees.tc.br\">atendimento.tcees.tc.br<\/a><\/p>\n<p>2.\u00a0 Digite seu <strong>usu\u00e1rio e senha<\/strong>:<\/p>\n<ul>\n<li>Os servidores e estagi\u00e1rios do TCE-ES devem digitar a matr\u00edcula e a senha da rede;<\/li>\n<li>Os cidad\u00e3os e jurisdicionados devem utilizar o CPF e senha cadastrados;<\/li>\n<\/ul>\n<p>3.\u00a0 Clique em <strong>Entrar<\/strong>;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"276\" class=\"alignnone wp-image-4678 size-full\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-1.png\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-1.png 326w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-1-300x254.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-1-172x146.png 172w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-1-50x42.png 50w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-1-89x75.png 89w\" sizes=\"auto, (max-width:767px) 326px, 326px\" \/><\/p>\n<p style=\"text-align: center\">Figura 01 \u2013 Tela de acesso ao sistema<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Como abrir um chamado?&#8221; tab_id=&#8221;como-abrir-chamado&#8221;][vc_column_text]1.\u00a0 Ap\u00f3s o login, ser\u00e3o exibidos os formul\u00e1rios dos servi\u00e7os dispon\u00edveis. Escolha o formul\u00e1rio desejado clicando no seu nome;<\/p>\n<p>2. \u00a0Preencha o formul\u00e1rio. As informa\u00e7\u00f5es marcadas com o <strong>\u00edcone<\/strong> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4679 \" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-2.png\" width=\"16\" height=\"15\" \/>s\u00e3o <strong>obrigat\u00f3rias<\/strong>.<\/p>\n<p>3.\u00a0 Clique no bot\u00e3o <strong>Enviar<\/strong>, presente no fim do formul\u00e1rio;<\/p>\n<p>4.\u00a0 O sistema exibir\u00e1 todos os seus chamados e uma notifica\u00e7\u00e3o confirmando o registro do seu chamado. Voc\u00ea tamb\u00e9m receber\u00e1 a confirma\u00e7\u00e3o por e-mail;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" width=\"950\" height=\"320\" class=\"alignnone wp-image-4680 size-full\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-3.png\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-3.png 950w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-3-300x101.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-3-768x259.png 768w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-3-260x88.png 260w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-3-50x17.png 50w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-3-150x51.png 150w\" sizes=\"auto, (max-width:767px) 480px, (max-width:950px) 100vw, 950px\" \/><\/p>\n<p style=\"text-align: center\">Figura 01 \u2013 Mensagem de chamado registrado<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Como consultar os meus chamados antigos?&#8221; tab_id=&#8221;consultar-chamados&#8221;][vc_column_text]1. Clique em <strong>Meus Chamados<\/strong>;<\/p>\n<p>2. Ser\u00e1 exibido um quadro com as informa\u00e7\u00f5es dos chamados que voc\u00ea abriu. Nessa p\u00e1gina, \u00e9 poss\u00edvel verificar as informa\u00e7\u00f5es importantes do chamado como o n\u00famero de identifica\u00e7\u00e3o (ID), o status, a data e a hora da \u00faltima atualiza\u00e7\u00e3o;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" width=\"891\" height=\"149\" class=\"alignnone wp-image-4681 size-full\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-4.png\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-4.png 891w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-4-300x50.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-4-768x128.png 768w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-4-260x43.png 260w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-4-50x8.png 50w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-4-150x25.png 150w\" sizes=\"auto, (max-width:767px) 480px, (max-width:891px) 100vw, 891px\" \/><\/p>\n<p style=\"text-align: center\">Figura 01 \u2013 Tela da aba \u201cMeus chamados\u201d<\/p>\n<p>3. Para exibir os detalhes de um chamado e os acompanhamentos, clique no <strong>nome do chamado<\/strong>;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" width=\"905\" height=\"83\" class=\"alignnone wp-image-4682 size-full\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-5.png\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-5.png 905w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-5-300x28.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-5-768x70.png 768w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-5-260x24.png 260w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-5-50x5.png 50w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2021\/11\/Pasted-5-150x14.png 150w\" sizes=\"auto, (max-width:767px) 480px, (max-width:905px) 100vw, 905px\" \/><\/p>\n<p style=\"text-align: center\">Figura 02 \u2013 Localiza\u00e7\u00e3o da forma de visualizar um chamado<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text css=&#8221;.vc_custom_1624399053001{margin-top: -2% !important;}&#8221;][\/vc_column_text][vc_raw_html]JTVCYXZhbGlhY2FvX2RvY19iYXNlJTVE[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1621544531384{margin-top: -3% !important;}&#8221;]<span style=\"color: #000000;font-size: 16pt\"><strong>Artigos Relacionados<\/strong><\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1709931114967{margin-top: -8% !important;}&#8221;]<span style=\"color: #000000;font-family: 'Times New Roman';font-size: medium;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;background-color: #ffffff;float: none\"><ul><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/como-mudar-a-visibilidade-de-um-acompanhamento\/ style='color: black'>Como mudar a visibilidade de um acompanhamento?<\/a><\/li><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/relacionamento-entre-chamados\/ style='color: black'>Relacionamento entre chamados<\/a><\/li><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/manual-de-utilizacao-do-glpi-visao-de-tecnico\/ style='color: black'>Manual de Utiliza\u00e7\u00e3o do GLPI \u2013 Vis\u00e3o de T\u00e9cnico<\/a><\/li><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/adicionar-o-usuario-como-tecnico-no-glpi\/ style='color: black'>Adicionar o usu\u00e1rio como t\u00e9cnico no GLPI<\/a><\/li><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/importancia-da-abertura-de-chamados\/ style='color: black'>Import\u00e2ncia da abertura de chamados<\/a><\/li><\/ul><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTVCY2F0ZWdvcmlhUG9zdEFqdWRhJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Canais de Atendimento em TI: Sistema de Chamados[\/vc_column_text][vc_raw_html]JTVCeW91dHViZSU1RDVqeUo3UEhWdE9rJTVCJTJGeW91dHViZSU1RA==[\/vc_raw_html][vc_tta_accordion style=&#8221;modern&#8221; 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