{"id":8225,"date":"2024-03-27T16:18:00","date_gmt":"2024-03-27T19:18:00","guid":{"rendered":"https:\/\/www.tcees.tc.br\/ajuda\/?p=8225"},"modified":"2025-07-09T15:07:23","modified_gmt":"2025-07-09T18:07:23","slug":"como-reconfigurar-o-authenticator-em-outro-aparelho","status":"publish","type":"post","link":"https:\/\/www.tcees.tc.br\/ajuda\/como-reconfigurar-o-authenticator-em-outro-aparelho\/","title":{"rendered":"Como reconfigurar o Authenticator em outro aparelho"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTVCY2F0ZWdvcmlhUG9zdEFqdWRhJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\"><strong><span style=\"color: #1b5f9d; font-size: 24pt;\"><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"><span class=\"TextRun SCXW116731350 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116731350 BCX0\" data-ccp-parastyle=\"Normal (Web)\"><span class=\"TextRun SCXW67885296 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67885296 BCX0\">Como reconfigurar o Authenticator em outro aparelho<\/span><\/span><\/span><\/span><\/span><\/span><\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Se voc\u00ea trocar de celular ou reinstalar o aplicativo Microsoft Authenticator, respons\u00e1vel pela segunda etapa de autentica\u00e7\u00e3o na sua conta do TCE-ES, \u00e9 necess\u00e1rio configur\u00e1-lo.<\/p>\n<p>Por seguran\u00e7a, essa reconfigura\u00e7\u00e3o \u00e9 um processo que depende da primeira instala\u00e7\u00e3o do aplicativo. Portanto, se voc\u00ea trocar de aparelho por exemplo, antes de formatar o celular, configure o Authenticator primeiro.<\/p>\n<p>Nos casos em que n\u00e3o seja poss\u00edvel utilizar a primeira vers\u00e3o do aplicativo que voc\u00ea configurou, como nos casos de desinstala\u00e7\u00e3o do app ou perda do aparelho, voc\u00ea pode utilizar o passo a passo a seguir para a reconfigura\u00e7\u00e3o do Authenticator:<\/p>\n<div style='background-color: #b6d4fe; color: #084298; padding: 2% 4% 2% 2%; border-left: 5px solid #084298;'>Caso voc\u00ea n\u00e3o consiga seguir um dos passos listados, abra um chamado.<\/div>\n<p><strong><span style=\"font-size: 14pt;\">Procedimento<\/span><\/strong><\/p>\n<p>1.\u00a0 Acesse o site da <a href=\"https:\/\/www.office.com\/?auth=2\">Microsoft<\/a>;<\/p>\n<p>2.\u00a0 Clique em sua foto no canto superior direito e selecione a op\u00e7\u00e3o<strong> Exibir conta<\/strong>;<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8226 aligncenter\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-9.png\" alt=\"\" width=\"490\" height=\"346\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-9.png 602w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-9-300x212.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-9-106x75.png 106w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-9-480x340.png 480w\" sizes=\"auto, (max-width:767px) 480px, 490px\" \/>Figura 01 \u2013 Localiza\u00e7\u00e3o da op\u00e7\u00e3o \u201cExibir conta\u201d.<\/p>\n<p style=\"text-align: left;\">3.\u00a0 Clique em <strong>Informa\u00e7\u00f5es de seguran\u00e7a<\/strong> no menu da lateral esquerda;<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8227 aligncenter\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-10.png\" alt=\"\" width=\"578\" height=\"484\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-10.png 767w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-10-300x251.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-10-90x75.png 90w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-10-480x402.png 480w\" sizes=\"auto, (max-width:767px) 480px, 578px\" \/>Figura 02 \u2013 Localiza\u00e7\u00e3o de \u201cInforma\u00e7\u00f5es de seguran\u00e7a\u201d.<\/p>\n<p>4. Encontre o dispositivo que est\u00e1 logado no Authenticator;<\/p>\n<p>5. Clique em <strong>Excluir<\/strong>;<\/p>\n<p>6. Clique em <strong>+ Adicionar m\u00e9todo de entrada<\/strong>;<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8228 aligncenter\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-11.png\" alt=\"\" width=\"703\" height=\"266\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-11.png 886w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-11-300x114.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-11-150x57.png 150w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-11-480x182.png 480w\" sizes=\"auto, (max-width:767px) 480px, 703px\" \/>Figura 03 \u2013 Localiza\u00e7\u00e3o de \u201c+ Adicionar m\u00e9todo de entrada\u201d.<\/p>\n<p style=\"text-align: left;\">7. Clique em: <strong>Escolher um m\u00e9todo &gt; Aplicativo Authenticator &gt; Adicionar<\/strong>;<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8611 alignnone size-medium\" src=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-13.png\" alt=\"\" width=\"300\" height=\"158\" srcset=\"https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-13.png 487w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-13-300x158.png 300w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-13-142x75.png 142w, https:\/\/www.tcees.tc.br\/ajuda\/wp-content\/uploads\/sites\/7\/2024\/03\/image-13-480x253.png 480w\" sizes=\"auto, (max-width:767px) 300px, 300px\" \/><br \/>\nFigura 04 \u2013 Localiza\u00e7\u00e3o da op\u00e7\u00e3o \u201cAplicativo Authenticator\u201d.<\/p>\n<p style=\"text-align: left;\">8. Agora, <a href=\"https:\/\/www.tcees.tc.br\/ajuda\/como-funciona-autenticacao-duas-etapas\/#configurar\">configure o novo aparelho<\/a>!<\/p>\n<p>[\/vc_column_text][vc_raw_html]JTVCYXZhbGlhY2FvX2RvY19iYXNlJTVE[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text css=&#8221;.vc_custom_1621544531384{margin-top: -3% !important;}&#8221;]<span style=\"color: #000000; font-size: 16pt;\"><strong>Artigos Relacionados<\/strong><\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1710177859190{margin-top: -8% !important;}&#8221;]<span style=\"color: #000000; font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; background-color: #ffffff; float: none;\"><ul><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/o-que-e-a-autenticacao-em-duas-etapas\/ style='color: black'>O que \u00e9 a Autentica\u00e7\u00e3o em duas etapas?<\/a><\/li><li><a href=https:\/\/www.tcees.tc.br\/ajuda\/como-funciona-autenticacao-duas-etapas\/ style='color: black'>Como configurar e utilizar a Autentica\u00e7\u00e3o em duas etapas?<\/a><\/li><\/ul><\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_raw_html css=&#8221;&#8221;]JTVCY2F0ZWdvcmlhUG9zdEFqdWRhJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_column_text] Como reconfigurar o Authenticator em outro aparelho [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Se voc\u00ea trocar de<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":255,"featured_media":-1,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,16,24],"tags":[],"class_list":["post-8225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-autenticacao-em-duas-etapas","category-seguranca-da-informacao","category-usuarios-externos","wpautop"],"acf":[],"yoast_head":"<title>Como reconfigurar o Authenticator em outro aparelho - 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