{"id":9611,"date":"2024-09-05T16:12:15","date_gmt":"2024-09-05T19:12:15","guid":{"rendered":"https:\/\/www.tcees.tc.br\/ajuda\/?p=9611"},"modified":"2025-09-19T10:52:53","modified_gmt":"2025-09-19T13:52:53","slug":"como-redefinir-a-conta-do-authenticator","status":"publish","type":"post","link":"https:\/\/www.tcees.tc.br\/ajuda\/como-redefinir-a-conta-do-authenticator\/","title":{"rendered":"Como redefinir a conta do Authenticator ?"},"content":{"rendered":"

[vc_row][vc_column][vc_raw_html css=””]JTVCY2F0ZWdvcmlhUG9zdEFqdWRhJTVE[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column width=”3\/4″][vc_column_text css=””]Como redefinir a conta do Authenticator?\u00a0<\/span><\/strong>[\/vc_column_text][vc_column_text css=””]<\/p>\n

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Em alguns casos \u00e9 necess\u00e1rio reconfigurar a autentica\u00e7\u00e3o em duas etapas, como em trocas de aparelho ou caso tenha que reinstalar o aplicativo, sendo assim, servidores do Tribunal de Contas podem realizar esse procedimento atrav\u00e9s do e-TCEES, conforme o procedimento a seguir.<\/span><\/p>\n

Cada usu\u00e1rio consegue resetar a pr\u00f3pria conta, e o gestor consegue resetar a conta de todos no seu setor. <\/div>\n<\/div>\n

[\/vc_column_text][vc_tta_accordion style=”modern” shape=”square” spacing=”3″ gap=”3″ c_icon=”chevron” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Como resetar a pr\u00f3pria conta” tab_id=”resetar-a-propria-conta”][vc_column_text css=””]<\/p>\n

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1.\u00a0 Acesse o e-TCEES e clique no canto superior direito, na sua matr\u00edcula e setor;<\/span><\/p>\n

2.\u00a0 Selecione a op\u00e7\u00e3o <\/span>Minha<\/strong> conta<\/strong><\/span>;<\/span><\/p>\n<\/div>\n

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\"\"Figura 01 \u2013 Localiza\u00e7\u00e3o do bot\u00e3o \u201cMinha conta\u201d<\/span><\/span><\/p>\n

4.\u00a0 Clique no bot\u00e3o <\/span>Resetar<\/strong> o Microsoft Authenticator<\/strong><\/span> localizado na parte superior da tela do seu usu\u00e1rio;<\/span><\/p>\n<\/div>\n

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\"\"<\/span>Figura 03 – Localiza\u00e7\u00e3o do bot\u00e3o \u201dResetar Microsoft Authenticator\u201d<\/span><\/p>\n

5.\u00a0 Aparecer\u00e1 uma tela de confirma\u00e7\u00e3o. Clique no bot\u00e3o <\/span>Resetar<\/span><\/strong> para redefinir a conta;<\/span><\/p>\n<\/div>\n

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\"\"<\/span>Figura 04 – Localiza\u00e7\u00e3o do bot\u00e3o \u201dResetar\u201d na tela de confirma\u00e7\u00e3o<\/span><\/p>\n

6.\u00a0 Ap\u00f3s resetar, \u00e9 preciso <\/span>reconfigurar o aplicativo<\/span><\/a>.<\/span><\/p>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Como resetar a conta de algu\u00e9m do setor” tab_id=”resetar-a-conta-de-alguem”][vc_column_text css=””]<\/p>\n

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O procedimento a seguir s\u00f3 pode ser realizado pelo gestor do setor. <\/div><\/span><\/p>\n

1.\u00a0 No e-TCEES, acesse a se\u00e7\u00e3o <\/span>Administrativo <\/span><\/strong>><\/span> Administra\u00e7\u00e3o do setor <\/span><\/strong>><\/span> Gerenciar servidores do setor<\/span><\/strong> no menu lateral;<\/span><\/p>\n<\/div>\n

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\"\"<\/span> Figura 01 – Localiza\u00e7\u00e3o da op\u00e7\u00e3o \u201cGerenciar servidores do setor\u201d no menu lateral<\/span><\/p>\n

2.\u00a0 Procure na lista o nome de quem se deseja redefinir a conta e clique em <\/span>A\u00e7\u00f5es<\/strong> > Dados gerais<\/strong><\/span>;<\/span><\/p>\n<\/div>\n

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\"\"<\/span>Figura 02 – Localiza\u00e7\u00e3o do bot\u00e3o \u201dDados gerais\u201d<\/span><\/p>\n

3.\u00a0 Clique no bot\u00e3o <\/span>Resetar<\/strong> o Microsoft Authenticator<\/strong><\/span> localizado na parte superior da tela do usu\u00e1rio;<\/span><\/p>\n<\/div>\n

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\"\"<\/span>Figura 03 – Localiza\u00e7\u00e3o do bot\u00e3o \u201dResetar Microsoft Authenticator\u201d<\/span><\/p>\n

4.\u00a0 Aparecer\u00e1 uma tela de confirma\u00e7\u00e3o. Clique no bot\u00e3o <\/span>Resetar<\/span><\/strong> para redefinir a conta;<\/span><\/p>\n<\/div>\n

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\"\"<\/span>Figura 04 – Localiza\u00e7\u00e3o do bot\u00e3o \u201dResetar\u201d na tela de confirma\u00e7\u00e3o<\/span><\/p>\n<\/div>\n

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5.\u00a0 Ap\u00f3s resetar, \u00e9 preciso <\/span>reconfigurar o aplicativo<\/span><\/a>.<\/span><\/p>\n<\/div>\n

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